I am delighted to announce that Amazon Connect’s forecasting, capacity planning, and scheduling features are now available in the Canada Central region.
This is great news for our Canadian customers, and I am personally thrilled to see these features arrive in our region.
These features enable you to predict contact volumes, plan staffing needs, and optimize work schedules to meet operational goals while improving agent and customer satisfaction. I encourage you to visit the product website and documentation to learn more and start using these exciting features.
https://aws.amazon.com/fr/connect/optimization/
Luc Pâquet
Infonuagique et technologie 
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