Infonuagique et technologie

Étiquette : contact Center

  • Displaying the position in the queue for chat clients

    More and more customers are using chat and companies are always looking for ways to improve their user experience. One way to do this is to offer your customers the ability to see their position in the chat queue. Amazon Web Services (AWS) offers a new feature that allows customers to see where they are…

  • Webinar – Public Sector Contact Center

    The folks at Amazon invite you to a webinar to understand the contact center now available in Canada. Come learn what has been done with this service in Canada. Here is a little more detail. How federal, provincial and municipal governments, educational institutions, healthcare organizations, and nonprofits use Amazon Connect to help millions of customers…