Catégorie : Cloud
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Displaying the position in the queue for chat clients
More and more customers are using chat and companies are always looking for ways to improve their user experience. One way to do this is to offer your customers the ability to see their position in the chat queue. Amazon Web Services (AWS) offers a new feature that allows customers to see where they are…
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Venez me voir à un événement centre de contacts
Lundi prochain je ferai la démonstration de la mise en place d’un centre de contacts qui reçoit des appels téléphoniques et qui vous répond en français. Tout cela en moins de 5 minutes. https://www.linkedin.com/posts/lucpaquet_inscrivez-vous-d%C3%A8s-maintenant-amazon-connect-activity-6849743377345347584-r00d
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AWS Migration Day
I am pleased to invite you to a special, pan-Canadian event on AWS Cloud Migration. My colleague Alex Leblanc and I will be virtually present via podcasts and through the magic of chat. 3 tracks are offered to you. Migration (English), Application Modernization(English) and a 3rd grouping together these 2 subjects (migration and modernization) but…
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Webinar – Public Sector Contact Center
The folks at Amazon invite you to a webinar to understand the contact center now available in Canada. Come learn what has been done with this service in Canada. Here is a little more detail. How federal, provincial and municipal governments, educational institutions, healthcare organizations, and nonprofits use Amazon Connect to help millions of customers…
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Cloud computing, the importance of doing a cloud watch
Cloud computing changes the work of people in the IT. Tasks disappear and others are added to the day-to-day IT teams. I would like to draw your attention to the importance of adding a cloud watch task to the tasks of your teams. Doing the cloud watch means being abreast of new developments and changes…
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Great news: AWS Contact Center is now available in Canada
If you’ve been following me for a few months, you know I love cloud computing and more specifically AWS Contact Center Service: Amazon Connect. Great news for Canadian customers who are concerned about having their data in Canada, this service is now available in Canada. The official announcement is here : https://aws.amazon.com/fr/about-aws/whats-new/2021/03/amazon-connect-is-now-available-in-the-canada-central-aws-region/ This means that…
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MS Azure as at the restaurant…
Here’s a very original way to introduce Microsoft Azure cloud services. https://azurecharts.com/ For example, if I need to know which Azure services are available in the Canada Central region. The result is as follows: Click on the image of one of the services and here we are with information about this service. Why like at…
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Codified infrastructure – tip for Google Cloud Platform
I mentioned recently that in order to enjoy a transition to cloud computing, you should look at the codified infrastructure (Infa As Code). We no longer set up our infrastructure with our mice in hand, but by programming. In a previous article, I introduced a very useful tool for producing Terraform code from the AWS…
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Container Training at AWS
If you’re like me, you may have trouble making the jump into the container world. I am able to do my small personal projects with Docker on my Mac and to roll it all on my Raspberry. But in the cloud it’s a different level. Here are some links to learn more about containers at…
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Codified infrastructure – here is a very useful tool
There is not a day going on when I explain to my clients that the switch to cloud computing also comes with the transition to codified infrastructure (Infra As Code). I understand it is not an obligation to make infrastructure that way, but when it is in place and it is done well, your organization…
Infonuagique et technologie 